Refund Policy

Cancellation

You may cancel your order by contacting us via email or phone.
A cancellation is considered valid once you receive confirmation from our customer support team.
Please note that cancellations cannot be applied to orders already processed or shipped from our warehouse.

 

---

 

30-Day Money-Back Guarantee

We stand behind the quality of our supplements and extracts.
While dietary supplements are generally non-returnable by law, we offer our customers a 30-day money-back guarantee.
If you are dissatisfied with your purchase for any reason, you may return it within 30 days for a full refund of the product’s original price.

 

---

 

Return Conditions

To initiate a return, the following conditions must be met:

• The product must be in its original packaging and condition.

• The return must be organized within 30 days of delivery.

• An RMA (Return Merchandise Authorization) number must be clearly marked on the package.

We may offer a partial refund if the product is damaged or missing parts not due to our error.

 

---

 

Exchange of Products

If your product arrives defective or damaged, we will replace it within 30 days of delivery.
Please contact us at kiqlabsllc@gmail.com to arrange an exchange.

 

---

 

Shipping

To process a return or exchange, please send the product to:
KIQ Labs LLC
📍 1903 S Greeley Hwy #322
Cheyenne, WY 82007 USA

Please note that shipping costs are non-refundable.